Privacy Policy
Last updated: 21 May 2026
1. Who We Are
Yorkshire Complaint Experts is a UK-based documentation service specialising in legal complaints and small-claims support. We act as a data controller for the personal information you provide to us directly through our website and services.
2. What Data We Collect
We collect and process the following information:
- Identity Data (name, title).
- Contact Data (email address, telephone number, postal address).
- Case Data (information regarding your dispute with a third party, interaction history, and supporting evidence).
- Technical Data (IP address, browser type, and location data).
3. How We Use Data
We use your data to provide our professional complaint drafting services, manage your small claims support, communicate with you regarding your case, and comply with legal or regulatory obligations.
4. Lawful Bases for Processing
Under the UK GDPR, we rely on the following lawful bases:
- Contract: To fulfill our agreement to provide services.
- Legal Obligation: To meet requirements under UK law.
- Legitimate Interests: To improve our professional advocacy services.
- Consent: Where you have provided clear agreement for specific processing.
5. Cookies and Tracking
Our website uses cookies to distinguish you from other users and improve your experience. This includes essential functionality cookies and analytical cookies to help us understand how our site is used.
6. Data Sharing and Transfers
We may share your data with court services for small claims or with third parties you are complaining about (as part of the complaint drafting process). We do not typically transfer data outside the UK. If international transfers occur, we ensure standard contractual clauses are in place to protect your rights.
7. Data Retention
We retain Case Data for up to 6 years following the closure of your file to comply with legal requirements and for the purposes of any future legal challenges or small claims proceedings.
8. Your Rights (UK GDPR)
You have the right to access, correct, or erase your personal data; the right to object to or restrict processing; and the right to data portability. To exercise these rights, please use the contact details provided below.
9. Data Security
We have put in place robust security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your data to those employees and professional advisors who have a business need to know.
10. Contact and Complaints
If you have any questions about this policy or our data practices, contact us at: hello@yorkshireexperts.co.uk. You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).