Terms & Conditions
Last updated: 21 May 2026
1. Definitions
In these Terms & Conditions, 'we', 'us', and 'our' refers to Yorkshire Complaint Experts. 'Service' refers to the complaint documentation and small-claims support services provided via our website. 'User', 'you', and 'your' refers to any individual or entity accessing our services.
2. Scope of Services
Yorkshire Complaint Experts provides professional drafting of formal complaint letters and administrative support for small claims court submissions in England & Wales. We do not provide representation in court or direct negotiation services unless explicitly agreed in writing.
3. No Legal Advice Disclaimer
IMPORTANT: Yorkshire Complaint Experts is a documentation service, not a law firm. We are not regulated by the Solicitors Regulation Authority (SRA). The information and documentation provided do not constitute legal advice. You should consult a qualified legal professional for specific legal guidance.
4. User Responsibilities
You are responsible for providing accurate, complete, and truthful information. We rely entirely on the data provided by you to draft documents. You must ensure all deadlines (including court-mandated dates) are met, as we are not responsible for tracking your specific case timelines.
5. Fees and Payments
Fees for our services are displayed clearly on our website and are payable in GBP. Payments must be made in full before document drafting commences. Professional fees are non-refundable once the drafting process has begun, subject to your statutory rights under UK Consumer Contract Regulations.
6. Limitation of Liability
To the maximum extent permitted by law, Yorkshire Complaint Experts shall not be liable for any indirect, incidental, or consequential damages, including loss of profits or failure to win a court claim. Our total liability is limited to the amount paid for the specific service provided.
7. Complaints and Dispute Resolution
If you are dissatisfied with our service, please contact us at hello@yorkshireexperts.co.uk. We aim to respond within 5 working days. If a dispute cannot be resolved informally, both parties agree to attempt mediation before initiating any legal proceedings.
8. Data Protection
Your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For full details on how we collect and use your data, please refer to our Privacy Policy.
9. Intellectual Property
All content on this website, including document templates and branding, is the property of Yorkshire Complaint Experts. You are granted a limited license to use the documents we draft for your personal, non-commercial use only.
10. Termination
We reserve the right to terminate our service or your access to the website if you breach these terms, provide fraudulent information, or engage in abusive behavior toward our staff.
11. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of England & Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.